Meet Our Agency
Mark Rafail, President, Principal Broker
Background: BA Degree in History; Texas A&M University – College Station, TX
Hobbies – Playing with my two little girls, jogging around random places, playing basketball.
Specialties: Risk Management for Commercial and Business Accounts, Business Life Insurance, Protecting Families & Professionals.
Achievements:
- Awarded The National Academy For Best-Selling Authors, 2013 – Please view our press release and flyer
- Farmers Rookie of the Year, awarded Top 50 life insurance agents and “Top 1% of Farmers Insurance Agencies” in the country.
- Find a list of more accolades here
Licenses: Property and Casualty License, Life and Health Insurance License
Securities Licensed: Financially Registered Representative; Series 6 & Series 63
Contact: Mark.Rafail@rafailinsurance.com
“I truly love and enjoy what I do. Our staff is phenomenal and the main reason for our agency’s success year after year. Our goal is to protect your assets & keep you out of the courtroom in the case you are sued or actually have to use your insurance in a large claim. Whether you are a young professional or an established business owner, we make sure that you are educated and insured properly. We appreciate your business and look forward to hearing from you.”
– Mark Rafail
Sylvia Rafail, Agency Manager
Background: BS in Business and Health; University of Texas – Austin, TX
Specialties: Commercial & Life Insurance Underwriting
Licenses: Property and Casualty License, Life and Health Insurance License
Contact: Sylvia.Rafail@rafailinsurance.com
“The way we communicate with our clients is what separates us. Our response time is efficient and meant to always keep our clients ‘in the loop’. Our staff allows us to assist you on the spot in many instances. My position is simple: to make sure that our clients are walked through every coverage and explain just how easy it is to join our agency. I am here to answer questions and assure you that your personal or business insurance is maintained properly. We appreciate the opportunity to be of service to you.”
– Sylvia Rafail
Nancy Flanary, Customer Service Manager
Background: Customer Service, Human Relations, Management – Houston, TX
Specialties: Renewals, claims concierge services, and personal lines insurance coverage. Also fluent in Spanish and recognized for client satisfaction.
License: Property and Casualty License
Contact: Nancy.Flanary@rafailinsurance.com
“Speaking with people is my forte. Whether it’s about policies, questions, concerns, or just about insurance in general, I truly love interacting with our clients. I believe that our clients do not merely purchase insurance; they invest their time, effort, and trust in us to protect their families and their future. I pride myself in being your designated renewal specialist, which means I will really call and email you before your insurance renews. I also am your main contact for all of your claims. We won’t throw you to the 800-number. Thank you from the bottom of my heart for your trust in us.”
– Nancy Flanary
Elaine Maher, Senior Customer Service Representative
Background: Customer Care and Client Services
Specialties: Insurance service, coverage recommendations, and billing. View client reviews on her service here.
Licenses: Property and Casualty License, Life and Health Insurance License
Contact: Elaine.Maher@Rafailinsurance.com
“We’re all put on this earth for a reason and I truly believe I’m here to ‘make a difference’ in someone’s life. Whether it’s listening to their personal issues, insurance needs or something special that’s about to happen, I’m genuinely interested. One of my greatest joys is helping others, including animals! I care for stray cats and have fostered stray dogs on several occasions until I can find them a suitable home. So it’s a double bonus to work at Rafail Insurance Group because it enables me to fulfill the desires of my heart: helping others and being around our mascot dog, Chloe, all day!”
– Elaine Maher
Megan Pence, Licensed Insurance Agent
Background: Born and raised in Katy, TX, Houston Association of Realtors Home Insurance Instructor
Specialties: Homeowners, Flood, Automobile, Umbrella, Landlord, Small Business Policies
Licenses: Property and Casualty License, Life and Health Insurance License
Contact: Megan.Pence@rafailinsurance.com
“I truly LOVE what I do and I am not just saying that! I enjoy that our Agency supports our community and real estate brokers and their agents. I take pride speaking to new Realtors at the Houston Association of Realtors about flood zones, knowing about how important liability and life insurance is when buying or even renting a home or business. I don’t think we are good but the best at giving honest recommendations to better protect our clients”.
Donna Landry, Client Relations
Background: Over 25 year of experience
Licenses: Property and Casualty License
Contact: Donna.Landry@rafailinsurance.com
With over 25 years of Insurance experience, Mrs. Landry is a rare find. She has experience with educating new and existing clients through coverages like Umbrella, Home, Auto, Flood and more. She has claims experience and always aims to make sure you truly understand what you have any make friendly recommendations. Proud to have her on our team.
Licenses: Property & Casualty
Adam Fultz, Licensed Insurance Agent
Background: Native Texas from Rio Grande Valley
Licenses: Property and Casualty
Contact: Adam.Fultz@rafailinsurance.com
Native Texan from “The Rio Grande Valley” – moved to Houston after obtaining his Law Degree and has been a Licensed Insurance Agent. Adam loves sports and reading insurance contacts(weird?! Not really!). Adam can assist with reviewing your personal Home, Auto, Umbrella, Flood or Business Insurance.
Sally Sidaros, Client Relations
Background: Client & hospitality services in Australia & Canada.
Contact: Sally.Sidaros@rafailinsurance.com
“I have much experience in the upscale service and hospitality industry which I have been able to transition quite well to our agencies client services department over the years. I pride myself on making our clients best interest my priority and allowing our actions to speak to our clients. I hope to speak with you soon and prove to you we are not all talk! Thanks again for allowing us to be of service to you, your family, and your friends.”
-Sally Sidaros
Salma Hanna, Customer Service Representatives
Background: Customer care and client services
Contact: Salma.Hanna@rafailinsurance.com
“We are very passionate about helping our clients on a professional and personal level. I am always excited to hear from our clients and feel that they deserve the best service. Look forward to hearing from you soon!” – Salma Hanna
Sarah Naguib, Customer Service Representatives
Background: Customer care and client services
Contact: Sarah.Naguib@rafailinsurance.com
“The best feeling in the world is feeling like I’ve actually helped make someone’s life better and safer. This is what happens here on a daily basis, and that’s why I love this Job. “ – Sarah Naguib
Chloe, Pet and Mascot
Greets clients and loves to go on long walks.